A letter to Ugandan Service Providers.
Dear Ugandan Service Provider, we need to talk.
I hope this letter finds you thriving, staying positive and testing negative.
I am not well for you have had me disgruntled and rethinking Ugandan citizenship for a while.
With the pandemic came stringent measures to curb the spread that halted everything, movement but most livelihoods. We all had to find another way to forge ahead. You, service providers, opted for online service delivery. Whereas I recognise the abrupt drastic shift, you have been terrible at it and by the looks of things, are adamant to change.
Like all relationships, a business client relationship thrives on communication and this is not your stronghold. See it is very important that you communicate a delay, cancellation or unavailability of a service or goods requested, especially if a person has paid upfront.
You should also stop with the false advertisement and what in the world is DM for prices? Why are you running an online store yet you barely respond to messages or return calls, why aren’t you forthcoming with information? Why do I have to first rally social media support to get an apology or refund from you?
Look, we were all affected by the pandemic, no one saw it coming (except well, Mbonye but he never warned us) and we had to fit into the new normal, you need to do better, COMMUNICATE and stop giving false hope.
You can borrow a leaf from Cafe Javas, Namara Shea Butter and The LipShack who keep reminding me that not all Ugandan service providers are the same.
Stop making it difficult for us to support you. Do better.
Yours
Hazel.
